Have a question? Get live answers 24 hours a day, 7 days a week.

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• Resources for Librarians

Ask Us 24/7 is a virtual chat service that connects people with reference librarians. Ask Us 24/7 is available 24 hours a day, 7 days per week. You will not necessarily be chatting with a librarian in your community or even at your library, but you will be chatting with a reference librarian. The librarian who answers your call will be able to help you with questions about your library and will help you find answers to other questions you may have by using a range of Internet sources and specialized databases. If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email.

• Want to join Ask Us 24/7? Contact us here:
  Western New York Library Resources Council
  4455 Genesee St./P.O. Box 400
  Buffalo, NY 14225
  (716) 633-0705 x108
  Email


• Need a list of which libraries in New York that are participating in Ask Us 24/7 and whose staff is answering questions on the desk? Click here.
  
  
• While waiting, you may wish to look at WNYLibraries.org for access to books and journals available in Western New York libraries as well as access to full text magazine and journal articles available to all New York State residents through NOVEL (all you need is your driver's license or state ID card).
  
  
• Are you getting disconnected? Are you experiencing technical difficulties? See our FAQs section for more information.
  
  
• To help us make this service even better, remember to fill out the brief survey that may pop-up at the end of your chat session. Periodically, we like to ask you what you think of the virtual reference service and this is one way we can get your feedback.
  
  
• Concerned about your privacy? Click here!
  
  
• Who supports this project? Ask Us 24/7 is a project managed by the Western New York Library Resources Council in Buffalo, NY. Ask Us 24/7 also receives support from the Central New York Library Resources Council, the Capital District Library Council, the Northern New York Library Network, and from participating libraries. Libraries participating in Ask Us 24/7 can be found throughout New York State.

Last updated August 2008