About Us
Ask Us 24/7 is
a virtual chat service that connects people with reference librarians. Ask Us 24/7 is available 24 hours a day, 7 days per week. You will not necessarily be chatting
with a librarian in your community or even at your library, but you will be chatting with a reference librarian. The
librarian who answers your call will be able to help you with questions about
your library and will help you find answers to other questions you may have by using a
range of Internet sources and specialized databases. If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email.
Ask Us 24/7 is a project managed by the Western New York Library
Resources Council in Buffalo, NY. Ask Us 24/7 also receives support from the Central New York Library Resources Council in Syracuse, NY. Libraries participating in Ask Us
24/7 can be found in multiple areas of Upstate New York.
Is your library interested in joining? Contact Jaclyn McKewan, Special Projects librarian for the Western New York Library Resources Council, for more information.
While waiting, you may wish to
look at WNYLibraries.org for access
to books and journals available in Western New York libraries as well as access
to full text magazine and journal articles available to all New York State
residents through NOVEL (all you need is your driver's license or state ID
card). In addition, WNYLegacy provides online access to materials that document the rich cultural heritage of the Western New York region, and could be of interest to anyone doing historical research.
Last updated February 2009