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Privacy Statement


It is the policy of Ask Us 24/7 to protect and respect our users' privacy. Personally-identifying information (such as name and email address) collected about any individual using Ask Us 24/7 is considered confidential and will not be voluntarily published or shared with any other entity. Our Privacy Statement explains why certain information is requested or collected from our users, what we do with this information and how it is stored. Please click on and read the full Privacy Statement as developed by OCLC’s QuestionPoint to understand our policies and practices regarding personal information and our use of session transcripts.

Comments/compliments about Ask Us 24/7 that are made during chats or in surveys may be used for marketing purposes, provided that the comment does not give any personally-identifying information about the patron.

Reference questions that are asked during Ask Us 24/7  chats may also be used for marketing purposes, provided that the question does not give any personally-identifying information about the patron. 

 

Last updated 11/09