Resources for Librarians Participating in Ask Us 24/7
Scheduling
- Ask Us 24/7 Schedule - hourly schedule for our librarians staffing the virtual reference desk
- Hours that need more coverage - please select times from this list, in red, yellow, or blue if you need to make up a shift:
Getting Started
- Ask Us 24/7 Tutorial - please complete this tutorial if you are unable to attend our in-person training session.
- Ask Us 24/7 Site Supervisor Manual - steps for setting up your account, as well as day-to-day maintenance.
- Ask Us 24/7 Training Manual
- Ask Us 24/7 Example scripts - includes a listing of all Shared Scripts for Ask Us 24/7
- QuestionPoint Tutorials - includes webinars, PowerPoint presentations, and Flash demonstrations
- QuestionPoint Support - includes documentation and Frequently Asked Questions
- QuestionPoint Browser Setup - The setup guide refers to Internet Explorer, but you still need to follow these steps even if you use Firefox or another browser, because many of the IE settings affect all browsers on a Windows computer.
- QuestionPoint Administrator Setup Guide - to help site supervisors get started
Policies
- Ask Us 24/7 Policies and Procedures - these are the same policies found in the training manual above. Here you can find them in a self-contained document.
- QuestionPoint Wiki - includes best practices, cooperative policies, and tips & tricks
Staying Informed
- Ask Us 24/7 Google Group - for discussion and announcements for all librarians participating in Ask Us 24/7
- QuestionPoint-L listerv - a forum for the exchange of ideas and suggestions related to the use of QuestionPoint
- QuestionPoint 24/7 Reference Services Blog - we highly recommend that all participating librarians subscribe to this blog, which provides quality tips as well as software updates.
Virtual Reference
See our Virtual Reference Resources page
Marketing
Visit the Ask Us 24/7 Marketing Toolkit for resources to help you promote the service.