Ask Us 24/7

Resources for Participating Librarians

Getting Started - Scheduling - Policies/Board - Staying Informed - Virtual Reference - Marketing Toolkit - Assessment


A basic guide to some of the reports available on QuestionPoint is available in Part 3 of the Administrator Manual

What to Do With Your Statistics:

Ask Us 24/7 Guide to Descriptive Statistics and Measures
(adapted from Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services)


A guide to creating surveys in QuestionPoint is available in Part 2 of the Administrator Manual

Transcript Rubrics:

These can be used for self-assessment, or for the site supervisor to assess their librarians. Librarians should strive to meet at least a score of 75% on either rubric. A score of 90% or above is the quality at which most "Transcripts of the Quarter" have been rated.

Detailed Transcript Rubric
Simple Transcript Rubric