Resources for Participating Librarians

Getting Started - Scheduling - Policies/Board - Staying Informed - Virtual Reference - Marketing Toolkit - Assessment

• Ask Us 24/7 Tutorial - please complete this tutorial if you are unable to attend our in-person training session.
• Ask Us 24/7 Site Supervisor Manual - steps for setting up your account, as well as day-to-day maintenance.
• Ask Us 24/7 Training Manual
• Ask Us 24/7 Example scripts - includes a listing of all Shared Scripts for Ask Us 24/7
• QuestionPoint Tutorials - includes webinars, PowerPoint presentations, and Flash demonstrations
• QuestionPoint Support - includes documentation and Frequently Asked Questions
• QuestionPoint Browser Setup - The setup guide refers to Internet Explorer, but you still need to follow these steps even if you use Firefox or another browser, because many of the IE settings affect all browsers on a Windows computer.
• QuestionPoint Administrator Setup Guide - to help site supervisors get started