Resources for Participating Librarians

Getting Started - Scheduling - Policies/Board - Staying Informed - Virtual Reference - Marketing Toolkit - Assessment

Policies:

• Ask Us 24/7 Policies and Procedures - these are the same policies found in the training manual on the "Getting Started" page. Here you can find them in a self-contained document.
• QuestionPoint Wiki - includes best practices, cooperative policies, and tips & tricks
• Ask Us 24/7 Privacy Statement - available to patrons/users on the main site

The Ask Us 24/7 Advisory Board oversees the direction and promotion of the service. It is made up of one public librarian and one academic librairan (if possible) from each participating library council.

2011 Board:

• CDLC:
  • Mike Daly - Fulton Montgomery Community College
• Sally Gillich - Southern Adirondack Library System
• CLRC:
  • Beverly Choltco-Devlin - Mid-York Library System
  • Colleen Kehoe-Robinson - Mohawk Valley Community College
• NNYLN:
  • Joan Pellikka - North Country Library System
  • Mara Thacker - Paul Smith's College
• SCRLC:
  • Bill Drew - Tompkins Cortland Community College
  • Nora Hardy - South Central Regional Library Council
• WNYLRC:
  • Andy Yeager - Medaille College
  • Dawn Peters - Buffalo & Erie County Library

Board Meeting Minutes:

• July 14, 2011
• April 11, 2011
• March 3, 2010
• November 30, 2009
• July 20, 2009
• April 29, 2009

Transcript of the Quarter winners (as voted by the Ask Us 24/7 Advisory Board):

• April-June 2011
  • Academic - Tim Hartnett, SUNY Plattsburgh
  • Public - Angela Rigler, Mid-York Library System
• January-March 2011
  • Academic - Sharon Malecki, Finger Lakes Community College
  • Public - Beth Horn, Geneva Public Library
• October-December 2010:
  • Academic - Kathleen Dunsavage, Mohawk Valley Community College
  • Public - Lisa Bankert, Onondaga Public Library System
• July-September 2010:
  • Academic - Nancy Alzo, SUNY Potsdam
  • Public - Beverly Choltco-Devlin, Mid-York Library System
• April-June 2010:
  • Academic - Holly Chambers, SUNY Potsdam
  • Public - Valarie Massulik, Onondaga County Public Library System
• January-March 2010:
  • Academic - Angela Rhodes, SUNY Delhi
  • Public - Hadeen Stokes, Buffalo & Erie County Public Library
• October-December 2009:
  • Academic - Dunstan McNutt, SUNY Delhi
  • Public - Joan Pellikka, North Country Library System
• July-September 2009:
  • Academic - Tim Hartnett, SUNY Plattsburgh
  • Public - Lisa Matte, Mid-York Library System
• April-June 2009:
  • Academic - Leah Massar, Purchase College, SUNY
  • Public - Beverly Choltco-Devlin, Mid-York Library System
• January-March 2009:
  • Academic - Barbara Grimes at the SUNY Institute of Technology in Utica
  • Public - Lauren Brosius, Ramapo Catskill Library System