Ask Us 24/7 - Policies

Resources for Participating Librarians

Getting Started - Scheduling - Policies/Board - Staying Informed - Virtual Reference - Marketing Toolkit

Policies:

Ask Us 24/7 Policies and Procedures - these are the same policies found in the training manual on the "Getting Started" page. Here you can find them in a self-contained document.
QuestionPoint Wiki - includes best practices, cooperative policies, and tips & tricks
Ask Us 24/7 Privacy Statement - available to patrons/users on the main site

The Ask Us 24/7 Advisory Board oversees the direction and promotion of the service. It is made up of one public librarian and one academic librairan (if possible) from each participating library council.

2010 Board:

Jessie Blum – Canisius College
Paula Haven – Richmond Memorial Library, Nioga Library System
Virginia Cole – Cornell University
Linda Beins – Finger Lakes Library System
Barbara Shaffer - SUNY Oswego
Sarah Sachs – Potsdam Library, North Country Library System
Anne LaBelle - Hudson Valley Community College
Tina Chan – Syracuse University
Meg Van Patten - Baldwinsville Library, Onondaga County Public Library

Board Meeting Minutes:

Transcript of the Quarter winners (as voted by the Ask Us 24/7 Advisory Board):

April-June 2010:
- Academic - Holly Chambers, SUNY Potsdam
- Public - Valarie Massulik, Onondaga County Public Library System
January-March 2010:
- Academic - Angela Rhodes, SUNY Delhi
- Public - Hadeen Stokes, Buffalo & Erie County Public Library
October-December 2009:
- Academic - Dunstan McNutt, SUNY Delhi
- Public - Joan Pellikka, North Country Library System
July-September 2009:
- Academic - Tim Hartnett, SUNY Plattsburgh
- Public - Lisa Matte, Mid-York Library System
April-June 2009:
- Academic - Leah Massar, Purchase College, SUNY
- Public - Beverly Choltco-Devlin, Mid-York Library System
January-March 2009:
- Academic - Barbara Grimes at the SUNY Institute of Technology in Utica
- Public - Lauren Brosius, Ramapo Catskill Library System