Last updated 10/14/11
"This service is so cool! It's quick and concise and fun to use."
Survey Response
11:16am 2011/10/01
"Great service/ resource and very efficient and easy to use. I will definitely use it again and recommend it to other people too! The librarian with whom I spoke was very knowledgeable and helpful."
Survey Response
2:12pm 2011/09/28
"This service is wonderful! It is so much easier than making a phone call as I can chat while working on something and get answers at 8:30 at night! Thanks! "
Survey Response
8:22pm 2011/09/09
"GREAT service for "after hours" questions and when you need something in text/writing to refer back to. I definitely prefer it to asking questions by telephone! This online chat was fantastic because the librarian gave me step by step directions that I could keep referring back to - until I got it right and she solved my problem completely!!!"
Survey Response
11:28pm 2011/09/04
"Thanks! :) What a quick and eay way to ask a question!! "
Survey Response
8:53am 2011/08/11
"Awesome! So fast, warm, helpful. Unrushed, but prompt and clear. Thank you!"
Survey Response
2:21pm 2011/08/09
"I appreciate the help. This instant time chat is fantastic!"
Chat Transcript
10:50am 2011/07/27
"I was surprised at how easy and efficient the chat service was. I will definitely use it again."
Survey Response
4:22pm 2011/06/02
"exceeded expectations!"
Survey Response
4:00pm 2011/06/02
"What a treat! I'll use it again."
Survey Response
9:27am 2011/05/27
"I'm glad I checked the website for the Library prior to visiting it ... as I may be able to do research online from the sources identified for me."
Survey Response
4:15pm 2011/05/14
"I was not exactly sure what information I needed to begin my research, but the librarian helped me to narrow down my search by asking me questions. She was responsive and very helpful. I have more than enough research material to complete my project.
I appreciate the help. I will use the service again."
Survey Response
7:21pm 2011/03/28
"I think this is a fantastic resource for both students and the average person. Things are much easier when you have someone helping you!"
Survey Response
1:54pm 2011/03/10
"I would recommend this to everyone in need of assistance from a librarian."
Survey Response
10:04pm 2011/03/08
"This was a wonderful help - the lady I chatted with was so helpful and I got my answer immediately. Thank you so much for this feature on your web site."
Survey Response
3:34pm 2011/03/07
"I was surprised how quick and easy this service is. The librarian was very knowledgeable."
Survey Response
8:14pm 2011/03/05
"The librarian was very helpful and eager to answer all of my questions. This is a great service!"
Survey Response
2:21pm 2011/03/02
"It was a relief for me to have a researcher help me, as I have been trying to research on my own, and hadn't come up with any good information. Thank you"
Survey Response
2:15pm 2011/03/02
"It was really great. I am abroad for the semester, so I do not have the ability to go to the library and ask for help. The librarian was very helpful and introduced me to services and tools that I did not know were available. It was nice to be able to converse with someone in real time instead of having to email back and forth."
Survey Response
5:31pm 2011/02/16
"Very helpful for college students who just need that extra push towards the right direction of information. It was a lot of help."
Survey Response
6:43pm 2011/02/06
"Very impressed -- quick, easy and effective result and 24/7!!!! News of this excellent service should be more broadly "advertised". Thanks!"
Survey Response
11:36am 2011/02/02
"It was nice to be able to get a hold of someone so early in the morning and have them be polite, efficient and very helpful. This is a great resource for first time students to use and I most certainly will use them again."
Survey Response
8:45am 2011/02/01
"Thank you for this service. It is so helpful to have access to a librarian through this system."
Survey Response
3:53pm 2011/01/28
"I was so pleased with your services. Thanks again. I need this material tonight to write a short paper. I can move forward. KUDOS to your service."
Survey Response
6:49pm 2011/01/16
"I was amazed that there was 7 day support available plus the fact a librarian in California could correctly answer a question for a patron that was located in Lockport, NY near Niagara Falls. Quite incredible!"
Survey Response
10:06pm 2011/01/10