Ask Us 24/7 Tutorial

• Lesson 1 - Introduction to Ask Us 24/7 - Overview & Benefits
• Lesson 2 - Ask Us 24/7 Mission Statements & Policies
  • Lesson 2 Quiz
• Lesson 3 - Chat Reference Skills & Quality Control
  • Lesson 3 Quiz
• Lesson 4 - Navigating the QuestionPoint Homepage / Practice Chatting
• Lesson 5 - Scripted Messages
• Lesson 6 - Ending a Chat / Follow-up
  • Lesson 6 Quiz
• Lesson 7 - Policy Pages / Patrons from Other Libraries
• Lesson 7 Quiz
• Lesson 8 - Reviewing your transcripts / Reports
• Lesson 9 - IM, Transferring, and Co-browse
  • Lesson 9 Quiz
• Lesson 10 - Best Practices / Review