Ask Us 24/7 Tutorial

Lesson 3:  

Background Readings: Online Communication Skills

1. Read "Getting Chatty" from the Washington State Library for an introduction to the language and a list of common abbreviations used on instant messenger services.
2. Read the following article by Marie L. Radford, an expert in the field of virtual reference communication:
   "Encountering Virtual Users: A Qualitative Investigation of Interpersonal Communication in Chat Reference." Journal of the American Society for Information Science and Technology. Volume 57, Issue 8 , Pages 1046 - 1059, April 25, 2006
3. Read through and print the list of common emoticons used in chat, found on the following website.

Proceed To Next Page