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Lesson 5

Personal Scripts

Personal scripts allow you to create a list of your favorite messages to use while chatting with patrons. Here are some examples of personal scripts created by a librarian in our regional service:

1. Andy-hello      Hello, this is Andy, we answer these questions through a
   cooperative service, so I am not from your library. I'll be happy to help
   though, let me read your question and I'll see what I can do for you.       
2. Andy-your gone       I haven't heard from you in a bit. I am going to exit
   this session. If you need help in the future, please try this service again.      

The 1st script is used as a response for a common situation. We will often answer questions from patrons in other regional library services, and frequently patrons from other services believe that they are talking with a librarian from their own library.

The 2nd script is used when a patron has been idle for an extended period of time during a chat session.

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