Lesson 7

Watch This: Policy Pages

Watch the 20-minute QuestionPoint tutorial on Using Policy Pages.

Dealing with Patron Questions

The questions you get can while on the virtual reference desk fall into a few different categories:

  1. Questions specific to the patron's library (since they have most likely entered the service through their library's website)
  2. General reference questions
  3. Searching for books
  4. Searching for articles

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