1. If a virtual reference shift is missed while your library is open, you do not have to make up the shift. True False
2. The nationwide 24/7 Reference Cooperative Mission Statement is: "No patron is turned away based on their question". True False
3. The overall makeup of the nationwide cooperative is 30% public and 70% academic. True False
4. If a librarian from Upstate New York wanted to refer his patron to the 24/7 Reference Service, but his library did not participate in the regional service, then that librarian would direct the patron to http://www.askus247.org to utilize the service. True False
5. The 24/7 Reference Service consists of two parts: immediate online service to the patron and Follow Up. True False
6. The name of the WNY regional committee in charge of overseeing the WNY Ask Us 24/7 Virtual Reference service is: a) WNY 24/7 Virtual Reference Group b) Librarians 24/7 c) Virtual Reference Advisory Task Group
7. Subject experts are available for the referral of Follow Up questions.
