Ask Us 24/7

Ask Us 24/7 Tutorial

Lesson 2 Quiz

1. If a virtual reference shift is missed while your library is open, you do not have to make up the shift.

True
False

2. The nationwide 24/7 Reference Cooperative Mission Statement is: "No patron is turned away based on their question".

True
False

3. The overall makeup of the nationwide cooperative is 30% public and 70% academic.

True
False

4. If a librarian from Upstate New York wanted to refer his patron to the 24/7 Reference Service, but his library did not participate in the regional service, then that librarian would direct the patron to http://www.askus247.org to utilize the service.

True
False

5. The 24/7 Reference Service consists of two parts: immediate online service to the patron and Follow Up.

True
False

6. The name of the regional committee in charge of overseeing the Ask Us 24/7 Virtual Reference service is:

a) WNY 24/7 Virtual Reference Group
b) Librarians 24/7
c) Ask Us 24/7 Advisory Board

7. Subject experts are available for the referral of Follow Up questions.

True
False