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Lesson 6 Quiz

1. If it were a real chat, and not practice, what resolution code would you use to close Transcript 1?

a) Answered
b) Follow up by me
c) Follow up by Patron's Library
d) Lost Call

2. If it were a real chat, and not practice, what resolution code would you use to close Transcript 2?

a) Answered
b) Follow up by me
c) Follow up by Patron's Library
d) Lost Call

3. If it were a real chat, and not practice, what resolution code would you use to close Transcript 3?

a) Answered
b) Follow up by me
c) Follow up by Patron's Library
d) Lost Call