Ask Us 24/7

Ask Us 24/7 Tutorial

Lesson 7 Quiz

1. A patron at another library wants to know when a certain item on his/her borrower account is due. What do you tell them?

a) Say that you are not from their library and do not have access to their account information. Tell them that they will need to contact the library directly.
b) Say that you are not from their library and do not have access to their account information. Tell them that they will need to contact the library directly, and provide them with the phone number of the circulation department, found on the library's policy page or website. Also code the transcript as "follow-up by patron library."
c) Check the library's policy page and website to see if there is a method for patrons to check their account information online. If available, provide this information to the patron, including instructions on how to login and where to find their account number. If this method is not available, follow choice b.

2. A patron at another library is looking for a specific book. Upon checking the catalog, you see that the patron's library does not have it. What is your next step?

a) Tell the patron that you are not from their library, and they will need to contact the library directly to find out if they can request an interlibrary loan.
b) Check the library's policy page and website for information on how to request an interlibrary loan, and send this to the patron. If such information is not available, give the patron the library's phone number and recommend that they contact the library directly. Also code the transcript as "follow-up by patron library."
c) Give the patron a link to Amazon.com, so that they can purchase the book.

3. A patron at another library needs to find journal/magazine articles on a particular topic, and isn't sure where to look. You check the library's policy page to see if it provides a login ID that you can use to access the databases, but it does not. What information do you give the patron?

a) Tell the patron, "I recommend you search your library's databases." Then end the session.
b) Tell the patron that you are with a different library and cannot help them.
c) Check the library's policy page for the address of their databases. Look at the list of databases available, and suggest some for the patron to try, and some possible keywords to use. Provide the patron with information on how to login and where to find their account number.
d) Look up some websites on the topic instead.