Ask Us 24/7

Resources for Participating Librarians

Getting Started - Scheduling - Policies/Board - Staying Informed - Virtual Reference - Marketing Toolkit - Assessment

Difficult Questions Survey

Participating librarians were asked which types of chat questions made them most hesitant to pick up.

Ask Us 24/7 Videos and Tip Sheets

Most of these items are available as a video and a PDF. The information is the same in each, but since some people may prefer to watch a demonstration of some of the tips, we have video versions.

WMV = Windows Media Video format
QT = QuickTime video format

Software Pilot - LibraryH3lp

In fall/winter 2013, the members of the Ask Us 24/7 Advisory Board and other librarians participated in a software pilot to test out LibraryH3lp. Read the results of the pilot.

Guidelines

Chat/IM Culture:

Articles/Papers