Ask Us 24/7

Resources for Participating Librarians

Getting Started - Scheduling - Policies/Board - Staying Informed - Virtual Reference - Marketing Toolkit - Assessment

Software Pilot - LibraryH3lp & LibChat

In 2015, participants in Ask Us 24/7 participated in a test of LibraryH3lp and LibChat as alternative software platforms. Read the final report here.

Difficult Questions Survey

Participating librarians were asked which types of chat questions made them most hesitant to pick up.

Ask Us 24/7 Videos and Tip Sheets

Most of these items are available as a video and a PDF. The information is the same in each, but since some people may prefer to watch a demonstration of some of the tips, we have video versions.

WMV = Windows Media Video format
QT = QuickTime video format

Software Pilot - LibraryH3lp

In fall/winter 2013, the members of the Ask Us 24/7 Advisory Board and other librarians participated in a software pilot to test out LibraryH3lp. Read the results of the pilot.


Chat/IM Culture: